any form of business, there is an activity known as Customer Service
which is the provision of services that is given to any customers
before, during and after a purchase. The purpose of this function is to
answer any doubts that the customers might have and to assist them is
such a way that they feel happy and confident to use the product which
they have bought or committed through you.
good customer service, you enhanced the level of customer satisfaction
-- which means that a customer is feeling good or satisfy with the
product or service provided. As a result, they become your loyal
customers. They could even be promoting your products or services by
word of mouth to their friends or relatives. It's a win-win!
importance of Customer Service can usually make or break a
business. It simply means that customers usually come back to you for more services when
they are comfortable dealing with what you are providing.
by Brandon Walker -- www.goodcustomerservice.org on 8 Examples of Good Customer Service
Ensure employees who are hired to deal with customers on a daily basis,
especially at first point-of-contact or in reception areas, have a
friendly, positive and helpful personality. Employees should have a
good knowledge of the business. Engaging employees who already have
customer service credentials is an advantage as it indicates they
already have the skills and a commitment to customer service.
A happy employee will feel valued and provide customers with good
service. A salary that offers staff discounts and other incentives will
appeal to employees and indicates the company cares about them.
Providing opportunities for staff development through training
programmes encourages and motivates staff.
Customers can become annoyed and frustrated when put on hold and left
waiting by automated phone systems. The overuse of this type of
technology can sometimes be counter productive and cause losses to the
business bottom line.
Complaints need to be dealt with swiftly. By delaying dealing with
customer issues can lead to your business losing a valued customer. By
sorting problems can unlock the door to sales and help your business
gain an edge over the competition..
Always treat your customers with respect and courtesy. When dealing
with issues find out as much as you can about the problem as it could
help you to refine and improve existing services.
Thanking the customer
Always thank your customers for dealing with your business. Most
customers' appreciate being valued and will remember the helpful
service your business provides that will result in customer loyalty and
Going the extra mile
Some customer's may be in a hurry so ensure they are dealt with
promptly as it could be the difference between selling and not selling
a product. Consumers appreciate businesses going the extra mile by
taking care of their needs and can result in repeat business.
Try canvassing for your customer's through online satisfaction surveys
to determine whether your existing services are working. By asking
customer's for feedback about your business you will be able to measure
and improve your internal systems and services.
businesses out there knows that Customer Service is important. It has
now become part of their in-house training for their staffs and they
sometimes even arrange for professional trainer to trained them.
whatever business venture that you are embarking on, always remember
that Customer Service can build or break your business!
< Warranty >